What is custom compounding?

Custom compounding is when a medication is specially prepared for a patient based on a prescription. This may be needed when a regular manufactured product is not the right fit for your needs.

Some common reasons for custom compounding include:

• your medication is not available as a regular commercial product
• your prescription needs a special combination of ingredients
• the usual product is on back order or in short supply
• the strength you need is not sold commercially
• you need a different dosage form, such as a cream instead of a tablet
• you have trouble swallowing pills
• you are allergic or sensitive to an ingredient in the regular product and need a different formulation

What kinds of compounded medications can you help with?

We can help with many types of compounded medications, including

• topical creams and ointments
• sterile injections
• eye drops
• hormone replacement therapy (topical, oral, injection)
• custom capsules or liquid forms
• compounded controlled medications
• compounded pet medicine (including flavouring)
• and much more

Helios indicates it supports both sterile and non-sterile compounding, and recent company updates note controlled substance compounding capability.

Do I need a prescription?

Yes. In Ontario, a prescription is required for all compounded medications.

How long does it take?

Most compounded medications are usually ready within 1 to 2 business days, depending on the medication and ingredients needed.

Who prepares the medication?

Your compounded medication is ordered through Helios Laboratories, our trusted central fill compounding supplier and a licensed pharmacy in Ontario. This helps us give patients access to a broader range of custom medications with reliable quality and support.
To learn more about Helios Laboratories, visit: https://www.helioslab.ca

How do I get started?

Bring us your prescription or ask your prescriber to send it to Queensville Pharmacy. We will review it and let you know the next steps.